Refund & Shipping Policy
Please read our policies carefully before making a purchase.
Returns & Refunds
Our spices are food products, so for hygiene and safety we cannot accept returns or exchanges for change of mind once an order has been dispatched.
If your order arrives damaged, leaking, incorrect or defective, we will send a free replacement or refund the amount — report it within 48 hours of delivery (details below).
- We process and ship all orders within 24-48 business hours of payment confirmation.
- We use premium courier partners via NimbusPost for fast and reliable delivery.
- Once shipped, you will receive an AWB tracking number on your dashboard.
- Delivery typically takes 3-7 business days depending on your pincode.
To ensure fast and secure transactions, we only accept prepaid orders.
Cash on Delivery (COD) is strictly NOT available.
We will replace the product or refund you, at no cost to you, if your order arrives:
- damaged, crushed or leaking,
- different from what you ordered, or
- defective or not as described.
How to claim: contact us within 48 hours of delivery with your order number and clear photos or an unboxing video showing the parcel and the product. Once a pack is opened or used it cannot be returned or refunded (including for taste or preference), because our spices are food products sealed in a protective 3-layer pouch.
Once approved, a replacement is dispatched or the refund is credited to your original payment method within 5-7 business days. We arrange the pickup where needed.
Contact Support